Refund & Return Policy

Last updated: September 30, 2026

At Skynvea, we want you to be happy with your order. If you are not, this policy explains how to get your money back.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a refund, for any reason, including if the shade is not right for you.

Opened and used bottles are included. You do not need to keep the product sealed to be eligible.

How to Request a Refund

Email us at contact@skynvea.com within 30 days of delivery and include:

• your order number;
• the email address used to place the order;
• the reason for your request, so we can help you better.

Our support team usually replies within 1 to 3 business days.

Refund or Shade Exchange

If the shade is wrong for you, you can choose between a refund and our help picking a better shade. Just tell us which you prefer when you contact us.

Returning the Product

Please do not send anything back before contacting us. Items sent without prior approval may not be accepted.

When you contact us, our team will tell you whether the product needs to be returned and, if so, will provide the return instructions and return address by email.

If a return is requested, return shipping costs are the customer's responsibility, unless the product received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If an item arrives damaged, defective, or is not what you ordered, contact us as soon as possible with your order number and photos of the product, the packaging, and the shipping label if available.

We will send a replacement or issue a refund at no extra cost to you.

Free Gifts

Free gifts included with an order, such as a makeup brush or a mystery gift, have no cash value and are not refunded separately.

Non-Refundable Items

We cannot refund gift cards, or requests made more than 30 days after delivery, unless required by applicable law.

European Union and United Kingdom: 14-Day Right of Withdrawal

If your order is delivered in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of delivery, without giving a reason. To use this right, email us at contact@skynvea.com with a clear statement that you wish to withdraw.

Our 30-day money-back guarantee is offered in addition to this legal right and does not limit any rights you have under the consumer protection laws of your country.

Refund Processing

Once your request is approved, the refund is issued to your original payment method within 10 business days.

Your bank or payment provider may need additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us.

Contact Us

Skynvea Support
Email: contact@skynvea.com
Phone: +1 812-956-0656
Novalume Commerce LLC, 1603 Capitol Ave, Ste 413, Cheyenne, WY 82001-4562, United States